TERMS & CONDITIONS

Welcome to Rosantia. By accessing our website or purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. General Information

Rosantia offers candles and related products for personal use and gifting. We reserve the right to update our products, prices, policies, and website content at any time.

2. Products & Descriptions

We make every effort to display accurate product descriptions, images, colours, and fragrances. However, slight variations may occur due to lighting, screen settings, handmade finishes, or the nature of the materials used.

3. Orders & Payments

All orders are subject to availability and confirmation. Customers must provide accurate contact and delivery information. Orders may be cancelled if payment is unsuccessful or a product becomes unavailable.

4. Pricing & Offers

Prices are listed in Indian Rupees (INR), unless stated otherwise. Prices, discounts, and promotional offers may change without prior notice. Applicable shipping charges will be displayed at checkout.

5. Shipping & Delivery

Delivery timelines are estimates and may vary depending on the location and courier service. Please refer to our Shipping Policy for further details.

6. Returns, Refunds & Replacements

Returns, refunds, and replacements are handled according to our Refund & Return Policy. Customers should report damaged, defective, or incorrect products within the stated reporting period. Applicable consumer rights remain unaffected.

7. Candle Safety

Always follow the candle safety instructions provided with the product. Never leave a burning candle unattended, keep it away from children, pets, flammable objects, and drafts, and place it on a stable, heat-resistant surface. Rosantia shall not be responsible for damage or injury caused by misuse or failure to follow safety instructions, to the extent permitted by law.

8. Intellectual Property

All website content, including product photographs, descriptions, logos, designs, and branding, belongs to Rosantia or its respective rights holders. Reproduction or commercial use without permission is prohibited.

9. Limitation of Liability

Rosantia will not be liable for losses arising from circumstances beyond our reasonable control. Nothing in these Terms & Conditions excludes liability that cannot legally be excluded under applicable law.

10. Privacy

Customer information is handled in accordance with our Privacy Policy. Please review it to understand how your information is collected and used.

11. Changes to Terms

Rosantia reserves the right to update these Terms & Conditions when necessary. Updated terms will be published on this page.

12. Governing Law

These Terms & Conditions are governed by the applicable laws of India, and any disputes will be handled by the competent courts with jurisdiction under applicable law.

13. Contact Us

For questions regarding these Terms & Conditions, please contact us through our official customer support email or Instagram page.

Thank you for choosing Rosantia. We appreciate your trust and support.