PRIVACY POLICY

At Rosantia, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

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By using our website, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

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When you visit our website or place an order, we may collect the following information:

* Personal Information: Your name, email address, phone number, billing address, and shipping address.
* Order Information: Products purchased, order details, transaction status, and purchase history.
* Payment Information: Payments are processed through third-party payment providers. We do not intentionally store your complete payment card details on our own systems.
* Technical Information: Your IP address, browser type, device information, website usage, and cookie data, where applicable.

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2. How We Use Your Information

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We use the information collected to:

* Process and fulfil your orders.
* Arrange shipping and delivery.
* Send order confirmations and important updates.
* Respond to your questions and customer service requests.
* Improve our website, products, and shopping experience.
* Detect and prevent fraud, misuse, and unauthorised transactions.
* Send promotional emails or marketing communications where permitted by law and, where required, with your consent.

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3. Payment Security

Rosantia uses third-party payment service providers to process payments. Your payment information may be handled directly by these providers under their respective privacy and security policies.

We take reasonable steps to protect transaction information and do not intentionally retain complete payment card details on our own systems.

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4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand visitor behaviour, and support marketing activities.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required, we will request consent before using non-essential cookies or tracking technologies.

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5. Sharing Your Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

* Website hosting and e-commerce providers.
* Payment processors.
* Shipping and delivery partners.
* Customer support and communication services.
* Website analytics and marketing providers, where applicable.

We may also disclose information when required by law, to protect our legal rights, or to prevent fraud and security risks.

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6. Data Storage and Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

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7. Your Privacy Rights

Depending on applicable law, you may have the right to:

* Request access to the personal information we hold about you.
* Request correction of inaccurate information.
* Request deletion of your personal information, subject to legal and business record-retention requirements.
* Withdraw consent to certain data processing activities.
* Opt out of promotional communications.
* Raise a complaint regarding the handling of your personal information.

To exercise these rights, please contact us using the details provided in the Contact Us section.

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8. Third-Party Websites

Our website may contain links to third-party websites or services. These websites have their own privacy policies and practices.

Rosantia is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before sharing personal information.

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9. Children’s Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where parental consent or other legal requirements apply. If you believe a child has provided personal information to us unlawfully, please contact us so that we can review the matter.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or applicable laws.

Any updates will be published on this page along with the revised Last Updated date. We encourage you to review this page periodically.