REFUND POLICY

1. No Returns or Exchanges

Due to the nature of our products, we do not accept returns or exchanges for reasons such as a change of mind, incorrect selection, or personal preference.

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2. Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order details and clear photos or an unboxing video showing the issue.

After reviewing your request, we may offer a replacement or refund, depending on the situation.

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3. Refund Eligibility

Refunds will only be considered for eligible cases, such as receiving a damaged, defective, or incorrect product. Approved refunds will be processed to the original payment method or through another mutually agreed method.

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4. Order Cancellations

Orders cannot be cancelled once they have been processed or dispatched. Cancellation requests for orders that have not yet been processed may be considered.

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5. Shipping Charges

Shipping charges are non-refundable unless the issue is due to an error on our part or applicable law requires otherwise.

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6. Contact Us

For refund, replacement, or order-related queries, please contact us through our official customer support email or Instagram page.

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Rosantia reserves the right to review each request individually. Nothing in this policy limits any consumer rights available under applicable law.