SHIPPING POLICY

At Rosantia, we carefully pack every order to ensure your candles reach you safely and in excellent condition.

1. Order Processing

Orders are typically processed within 2–4 business days after payment confirmation. Processing times may vary during festivals, sales, or periods of high demand.

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2. Shipping & Delivery

Once dispatched, orders are usually delivered within 3–7 business days, depending on the delivery location and courier service. Delivery timelines are estimates and may vary due to unforeseen circumstances.

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3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

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4. Order Tracking

Once your order has been shipped, tracking details will be shared with you whenever available so you can follow your delivery.

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5. Delays & Delivery Issues

Rosantia is not responsible for delays caused by courier partners, weather conditions, public holidays, or other circumstances beyond our control. However, we will do our best to assist you with any shipping-related concerns.

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6. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and share clear photographs or an unboxing video along with your order details.

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7. Incorrect Address

Please ensure that your shipping address and contact details are accurate at checkout. Rosantia cannot guarantee delivery or cover additional shipping costs resulting from an incorrect address provided by the customer.

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8. Contact Us

For shipping-related queries, please contact us through our official customer support email or Instagram page.

Thank you for choosing Rosantia. We appreciate your support and look forward to bringing warmth and fragrance to your space.